Today, on February 18, our Q Telecom JSC has obtained long-awaited Certificates confirming the application of an integrated Quality Management System (QMS) and Information Security in accordance with ISO 9001:2015 and 27001:2013 standards. The Company was successfully audited at the end of 2021. TÜV Rheinland Kazakhstan, the International Audit Company headquartered in Germany, conducted the audit and gave its opinion.
Now we would like to talk about what this Certification is and why do we need it?
ISO Certification confirms that Quality Management Systems in a Company are implemented and applied in accordance with established international norms and standards.
The international standard ISO 9001 is based on a number of quality management principles, such as customer-oriented approach, motivation and management involvement, process approach and continuous improvement. ISO 9001 application ensures that our customers consistently receive high-quality services from us, which, in turn, is beneficial for their business.
ISO 27001 is an international standard that contains requirements for establishing and developing an information security management system to improve an organization’s ability to protect its information resources. The ISO 27001 standard contains descriptions of the world’s best practices in information security management.
— Obtaining international certificates from a strong international audit company is the first major achievement for our company and our team, – says Yelena Yurko, a Deputy Chief Executive Officer, a Chief Development Officer of Q Telecom JSC – From the very beginning we are striving in our company to apply and support high standards, increase the employees’ performance and efficiency of our work. Our team proceeded to implement ISO 9001 and ISO 27001 last August. The development of Quality Management and Information Security Systems took six months. The standards implementation was prompt and fruitful due to high level of involvement and commitment of the employees.
Olzhas Musaparbekov, a Commercial Manager of Q Telecom JSC, told about the impact of QMS Certification on the work with customers:
— Obtaining ISO international Quality Certificates has a number of the following notable advantages for our customers: service improvement, assurance of services provided, increased employee discipline and responsibility for the work process, which allows our customers to save their time by receiving quality services.
Now every interested customer can get acquainted with our Certificates issued by TÜV Rheinland Kazakhstan.